Updated November 13, 2026. These terms apply to orders placed from this date forward; earlier purchases retain the return terms presented when ordered.
When a return qualifies
Eligible change-of-mind returns must be requested within 15 calendar days of delivery and must be unused, uninstalled, unmodified and complete in their original packaging. An RA number is required before shipment. Review all conditions in the Returns & Refunds Policy.
Inspection and refund timeframe
When an authorized return arrives at the designated warehouse, we aim to examine it within 2 business days. If the item meets the published conditions, the approved refund is initiated to the original payment method within 5–7 business days after inspection. Your card issuer or bank may take additional time to display the credit; we cannot control bank posting delays.
What amount will be refunded?
For an accepted unused and complete return, the refundable merchandise amount is credited less any authorized return-freight charges advanced on your behalf or documented costs for missing or damaged components where legally permissible. We do not apply an automatic percentage-based restocking fee to eligible returns. Any adjustment will be explained before the refund is processed. Outbound standard shipping is advertised as free for eligible U.S. orders, and we do not invent a nonrefundable outbound shipping charge when it was not charged.
Who pays the return freight?
For change-of-mind returns, including items that do not fit your garage or yard, the buyer pays the cost of insured freight back to the authorized location. For items that arrive damaged, defective or different from what was ordered, LiftNavor covers reasonable approved return transportation and works with you on a suitable remedy. Please contact us before booking freight.
Order cancellations
If an order has not yet shipped, contact us immediately. An approved cancellation is refunded to the original payment method. If the item has already entered freight transit, the return process and any applicable return-transport costs may apply. See our Cancellation Policy.
How to request or check a refund
Email support@liftnavor.com or call (603) 237-0149. Include your order number, model and RA number if one was issued. Louise can help check the request and provide the next steps.
Rights and questions
These terms do not limit rights or remedies required by applicable consumer law. If your product has a manufacturing issue rather than a return-eligibility issue, see Warranty Information.
Email support@liftnavor.com or call (603) 237-0149. Do not return freight without a Return Authorization number and the warehouse destination we provide.