Returns & Refunds

15 days from delivery to request a return

Notify us within 15 calendar days of the delivery date if the equipment is not right for your needs. This period starts when the carrier delivers the item, not when you open the crate. Include your order number, product and reason for the return. We will review eligibility and provide a Return Authorization (RA) number and approved return destination. Do not ship equipment without authorization.

Condition and original packaging

Change-of-mind returns must be unused, uninstalled, unmodified and complete. Machinery must have no added fuel or fluids and no operating hours. Keep the original box or freight crate, pallet, manuals, keys, parts and accessories. Pack and secure the product for freight transit, and clearly mark the RA number on your shipment.

Return shipping and freight charges

For an eligible change-of-mind return or a product that does not suit your space, the customer pays return transportation and any necessary freight insurance. Heavy equipment usually requires palletized freight rather than regular parcel shipping. You may arrange an approved carrier yourself or ask us for return-freight assistance; any agreed carrier cost paid on your behalf may be deducted from the refund. We will provide written shipping instructions before you dispatch anything.

For a product that arrives damaged, defective or incorrect, contact LiftNavor first. We will work with you on repair, replacement, or return as appropriate, and LiftNavor covers the reasonable return freight for an approved damaged, defective or incorrect-item claim.

Four steps to return equipment

1. Request authorization: Email support@liftnavor.com or call (603) 237-0149 within 15 days of delivery. Include order details and photos if applicable.
2. Prepare the item: Repack all unused equipment and accessories in their original packaging, strap it securely to the pallet, and show the RA number on the freight paperwork.
3. Ship to the authorized location: Follow the return instructions we send you, choose a trackable and appropriately insured freight service, and retain the carrier receipt.
4. Inspection and refund: We aim to inspect eligible returns within 2 business days after warehouse receipt. Approved refunds are issued to your original payment method within 5–7 business days after inspection, with bank posting time potentially additional.

Missing parts, damage, and deductions

An item that shows use, installation, modification, missing components or return-transit damage may be ineligible for a normal change-of-mind refund. If a return is otherwise accepted but parts or original packaging are missing or damaged, documented reasonable costs to restore the equipment may be deducted where permitted by law; we will explain any proposed adjustment. We do not charge a blanket restocking percentage just for requesting an eligible return.

Freight damage, incorrect or defective deliveries

Inspect the crate and product before signing a freight receipt. Record visible damage on the carrier paperwork, take clear photos of the packaging, equipment and label, and notify support@liftnavor.com as soon as possible, preferably within 24 hours. Do not use equipment that appears unsafe. Reporting promptly helps us recover from the carrier, but does not remove any statutory rights you may have.

Warranty issues

A problem that develops during normal use may be a warranty matter rather than a change-of-mind return. Coverage and claim terms depend on the equipment and its applicable warranty. See our Warranty Information or contact Louise with your order number, model, serial number and photos so we can help with the next step.

Contact LiftNavor

Louise can help you request a return authorization or check the status of a refund. Email support@liftnavor.com or call +1 (603) 237-0149. Our business address is 76 Summer St, Bristol, NH 03222, USA. Please do not mail returns to this business address unless it is the return destination specified in your RA instructions.

For full refund timing and payment-method details, read our Refund Policy.